Refund Policy

Quick summary: Request a return within 30 calendar days after delivery. Change-of-mind returns must be unused, undamaged, and include the accessories. For approved eligible returns, we pay return shipping, provide a prepaid label, charge no restocking fee, and do not offer exchanges. Refunds go to the original payment method after inspection.

Email support@zuraflex.com before sending an item back. We will provide the correct return instructions and destination. The store contact address is not a return address.

Return eligibility

For a change-of-mind return, contact us within 30 calendar days after the item is delivered. The item must be unused and undamaged and include its accessories. This time limit does not take away any nonwaivable rights that apply to defective or nonconforming goods under applicable law.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us at support@zuraflex.com with the order number and a description of the issue. Photos may help us review the request. We will explain the available next steps.

How to request a return

Contact us before shipping an item back. Include your order number, the item you want to return, and the reason. Wait for our reply with eligibility information, the correct return destination, and shipping instructions. Do not mail a return to the store contact address unless we expressly identify it as the return destination for your order.

Return shipping, restocking fees, and exchanges

For an approved, eligible return, Zuraflex pays return shipping and provides a prepaid return label. We do not charge a restocking fee. We do not offer exchanges; after an eligible return is approved, you may place a separate order for another item.

Refunds

We issue approved return refunds to the original payment method. The exact processing time is:

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

A bank, card issuer, or payment provider may take additional time to post a credit. If an order is canceled before it ships, we will promptly refund it to the original payment method; that refund does not wait for us to receive or inspect a returned item.

Contact

For return or refund assistance, email support@zuraflex.com. See the Shipping Policy and Terms of Service. Nothing in this policy limits a consumer right that cannot be waived under applicable law.