Shipping Policy

Quick summary: We ship within the 50 U.S. states and Washington, D.C. Standard shipping is free with no minimum. Order preparation takes 1–2 business days; estimated transit after dispatch is 2–4 business days, for an estimated total of 3–6 business days. These estimates are not guarantees.

For an address or order question, email support@zuraflex.com. If a shipment is delayed beyond the estimate, we will notify you and offer the choice to accept a revised delivery estimate or cancel for a prompt refund.

Where we ship

Our current shipping coverage is limited to the 50 U.S. states and Washington, D.C. We do not offer international shipping. Whether a particular address can be served is confirmed at checkout. Carrier and address limitations may affect PO boxes, military addresses, remote locations, Alaska, or Hawaii; do not assume an address type is eligible unless checkout accepts it.

Shipping cost and order total

Standard shipping is free with no minimum purchase. Applicable taxes and the order total are displayed at checkout before you submit your order.

Order processing

We prepare orders in 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Processing may take longer if an order needs review or a product is unavailable. We will contact you if we cannot fulfill an order within the stated time.

Transit and delivery estimates

After dispatch, estimated transit is 2–4 business days. The estimated total time from order placement is 3–6 business days. These are estimates, not guarantees. Weekends, U.S. federal holidays, weather, carrier operations, and address limitations may affect delivery.

Tracking and delivery issues

When tracking is available, we send its details to the email address provided at checkout. Carrier tracking may not update immediately after dispatch. If your order appears delayed or delivered to the wrong place, contact us at support@zuraflex.com with your order number so we can review it.

Delays and cancellations

If we cannot ship within the stated processing time or a material delay occurs, we will notify you. You may accept a revised estimate or cancel the unshipped order for a prompt refund. A cancellation before shipment does not require a returned-item inspection.

Contact

For shipping questions, contact support@zuraflex.com. See our Refund Policy for returns and refunds and our Terms of Service for order terms. Nothing in this policy limits a consumer right that cannot be waived under applicable law.